Your reputation as a business is extremely important. Did you know that 82% of consumers go online to do research about any business before they make a purchase? In a nutshell, reputation management is the process of monitoring and addressing any feedback or reviews about your business. If its positive, great. If it’s not, then we work to address their issue and maintain a positive image in the marketplace.
When someone researches your business online, what do you want them to find?
Before a molehill becomes a mountain, I can help you stay in control of your online reputation. We can pinpoint further where customers are getting information, prepare team members on positive responses and keep you aware of what’s “out there” about your company.